Viva Maya By Wyndham, A Trademark All Inclusive Resort Playa del Carmen, Playa del Carmen - Reviews, Room Options & Prices 2025

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About the Hotel

Paseo Xaman Ha Hotelero 5, Playa del Carmen, Mexico, 77710

Viva Maya By Wyndham, A Trademark All Inclusive Resort, nestled on a private beach in Playa del Carmen, offers 335 rooms, five international restaurants, and comprehensive leisure facilities. This family-friendly beachfront resort features daily activities, nightly entertainment, kids' programs, and unlimited water sports.

Modern Room Amenities

Each room at Trademark includes a private French balcony or terrace with ocean, pool, or garden views. Standard amenities feature 32-inch flat-screen TVs, free Wi-Fi, minifridges, and in-room safes.

International Dining Options

Five on-site restaurants serve signature local and international cuisine. The nautical-themed Portofina offers Mediterranean dishes, while Hacienda Don Diego specializes in Mexican a la carte dining with regional artwork.

Activities and Wellness

Viva Wyndham Azteca provides circus classes, Caribbean dancing, Pilates sessions, and a climbing wall. The Serene Renova Spa delivers therapeutic treatments, while the 24-hour bar caters to night owls.

Transport and Attractions

Located 38 miles from Cancun International Airport, the resort sits 3 miles from Aeropuerto de Playa del Carmen. Nearby attractions include Playacar Golf Club, Gran Coyote Golf, and shopping at Quinta Avenida, accessible via a 30-minute beach walk.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Queen Room

Max:

2 persons

36 m²

Bed options:

2 King Size Beds

Air conditioning

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Superior Queen Room

Max:

2 persons

36 m²

Bed options:

2 King Size Beds

Heating

Air conditioning

room details

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Deluxe Queen Room

Max:

2 persons

40 m²

Bed options:

2 King Size Beds

Heating

Air conditioning

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Getting around

A guide to all available transportation options

City Center

Playa del Carmen 1.7 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 1.7 mi

Cancun (CUN) 37.0 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Valet parking

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Horseback riding
Cycling
Tennis court
Golf course
Darts
Table tennis
Archery
Yoga class
Aerobics
Fishing

Services

Valet parking
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Garden area
Spa & wellness center
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Head massage
Full body massage
Foot massage
Shallow end
Make up services

Room features

Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Location

Paseo Xaman Ha Hotelero 5, Playa del Carmen, Mexico, 77710

Map view

Paseo Xaman Ha Hotelero 5, Playa del Carmen, Mexico, 77710

City landmarks

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

2.7 mi

152 Calle Quinta Avenida

Quinta Avenida

1.8 mi

Mall

Playacar Center Shopping Mall

2600 ft

Carretera 109

Cenote Calavera

1.9 mi

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

2800 ft

Av. Benito Juárez

Los Fundadores Park

1.4 mi

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

2100 ft

Disabled-friendly beach

1.4 mi

Zona Arqueologica Playa del Carmen

1.1 mi

Parks

Xel-Ha Park

3600 ft

Mahi Golf Course

2500 ft

Golf Course

Campo de Golf Playacar

3300 ft

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

3700 ft

Maya ruins

3700 ft

Calle Carretera Federal 109

Cenote Carwash

2.2 mi

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

2.2 mi

Hwy 307 Km 287

Alltournative

4200 ft

Mall

Starbucks

4400 ft

Mall

City Club

4500 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.4 mi

5ta Avenida

Galeria de Arte 5ta Avenida

1.5 mi

Playacar

Ruinas Mayas

1.0 mi

Museums

3D Museum of Wonders

1.7 mi

Museums

Museo Frida Kahlo Playa Del Carmen

1.7 mi

Store

Centro Maya

2.2 mi

Playacar

Xaman Ha Ruins

1.3 mi

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

1.8 mi

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

2.1 mi

Beach

Playacar Beach

2.2 mi

Nearby

Piste Cyclable sur Paseo Xaman-Ha

1500 ft

Restaurants

Les Crepes de Paris

2.0 mi

Avenida Paseo Xaman-Ha 25 Playacar Center

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily stay again

8.2/10

Great

Rooms

7.0

Location

8.4

Service

7.6

Dining

5.8

Thomas

United States of America, January 2025

6.4/10

My stay at Viva Maya was overall pleasant, with friendly staff and picturesque surroundings. The beach was definitely the highlight, though the food could use some improvement in variety and quality. I did have a weird experience with a membership pitch that kind of soured the vibe, but overall, I'd consider returning.

Rooms

8.0

The room was clean and tidy, which I really appreciated, but it felt a bit dated. Initially, I got two twin beds instead of a king, but they switched it easily.

Service

7.0

Most of the staff were super friendly and helpful, especially during check-in. However, the experience with the membership presentation was a downer.

Location

8.0

The resort is in a beautiful area, a short walk from the beach and surrounded by nature, which is really nice. Plus, there's a shopping center nearby for souvenirs.

Dining

7.0

Food was a mix—some dishes were tasty, particularly the Mexican cuisine, but the buffet could have been fresher. The Italian restaurant wasn’t too exciting for me. Also, the breakfast selection was decent but could use variety.

Facilities

7.0

The resort had decent facilities like a clean pool area and beach, but they could definitely improve by offering better dining options every day.

Anthony

United States of America, January 2025

6.4/10

Overall, my stay at Viva Maya By Wyndham was enjoyable, but there were some ups and downs. The beach was beautiful, and the diving excursion was nice. However, I found the dining experience to be lacking due to limited options and uncomfortable settings. Staff were welcoming and friendly, which added to the experience. I appreciated the family-friendly activities available as well. 😃🌴

Rooms

7.0

My room was clean with a nice ocean view, but it felt a bit dated. It reminded me of a freshman dorm, making it less luxurious than I'd hoped.

Service

8.0

The staff went above and beyond to make us feel welcome and were always friendly. Special mentions to the entertainers who kept the vibe lively!

Location

9.0

The resort's location was excellent, just steps from the beach and a short taxi ride to 5th Avenue. I enjoyed strolling along the beach.

Dining

5.0

The dining options were average at best, with a main buffet that lacked air conditioning and limited variety at the a la carte restaurants. Some dishes were tasty, but I didn't appreciate the lack of choices.

Facilities

6.0

The facilities were decent, though I found the pool smaller than expected. There were fun activities available, which I liked.

Murray

United States of America, January 2025

5.4/10

My stay at Viva Wyndham Maya was truly enjoyable, though it wasn’t without its drawbacks. The beautiful beach and a variety of engaging activities really made the experience nice. However, I found the dining options somewhat inconsistent, with excellent à la carte restaurants but average buffet meals. Overall, it was a fun getaway with friendly staff and plenty to do! 😃🌴

Rooms

7.0

The room was clean and comfortable, though it lacked sufficient storage space for my belongings.

Service

9.0

Most of the staff were friendly and attentive, especially the dining managers and bartenders, making me feel valued.

Location

9.0

The resort's location was fantastic, right by the beach and a convenient walk to Playa del Carmen.

Dining

6.0

Although the buffet could be better, I really enjoyed the Portofino and Don Diego restaurants. Some meal options were great, while others felt a bit bland.

Facilities

7.0

The pool area was nice, but I think the closing time at 8 PM felt early for a resort, limiting evening relaxation.

Bob

United States of America, January 2025

7.4/10

I had a very enjoyable 12-day stay at Viva Maya By Wyndham. The resort is clean and well-kept, with beautiful beaches and friendly staff that made my experience nice. The dining options were a bit limited, especially with a la carte reservations, but overall, I found the food to be fairly good. I appreciated the variety of activities available during the day and felt the service was generally attentive. However, there were a few challenges with reservations and some repetitive aspects to the dining experience.

Rooms

7.0

The rooms were well cleaned daily, although some furnishings felt a bit dated. I appreciated the refrigerator being stocked with drinks, but the pillows were a bit high for my liking.

Service

8.0

The staff were friendly and attentive, particularly in the bars and at the ala carte restaurants. I felt well taken care of by everyone throughout my stay.

Location

8.0

I loved the beachfront location, which was perfect for relaxing. The resort’s layout was pleasant, with natural beauty throughout the hotel, although the beach had occasional seaweed issues.

Dining

6.0

Food quality was mixed; local dishes were tasty, while some buffet options felt repetitive. I had a hard time making reservations for the a la carte restaurants, which limited my choices during the stay.

Facilities

7.0

The resort had great facilities with plenty of activities including beach volleyball and water aerobics. The nightly shows were enjoyable, though they became a bit predictable after a while.

David

United States of America, October 2024

7.4/10

My stay at Viva Maya By Wyndham was overall enjoyable, with beautiful beachfront and commendable staff, though the dining experience left something to be desired. The a la carte restaurants were lovely when I could get reservations, but the buffet lacked variety and flavor. The resort's size made it feel less overwhelming, which I appreciated, but some service issues dampened my experience a bit. I would consider coming back for the beach and staff, but with reservations about the food.

Rooms

6.0

My room was decent yet simple, featuring ceramic tile floors which made it hard to escape noise from the hallways. I didn't get much sleep due to staff knocking several times to check if I had checked out. Overall, it was adequate but could use better furnishings and quieter conditions.

Service

6.0

Staff were friendly and generally professional, though there were notable lapses in service quality, like housekeeping misplacing items and not cleaning the room on time. While most interactions were pleasant, the inconsistency sometimes affected my overall experience.

Location

8.0

The resort's location is beautiful with a stunning beach right out front. I enjoyed the lush tropical feel of the grounds, and there was a nice shopping area just a short walk away, making exploring easy. However, it's in Playacar, not exactly Playa del Carmen.

Dining

5.0

The food options were frustrating. While the specialty restaurants were good, I struggled to get reservations early in my stay, which limited my experience. The buffet didn't offer much variety, and the food often felt like it had been sitting out too long. Breakfast options were decent, but overall, more exciting culinary offerings would have improved my stay significantly.

Facilities

7.0

The facilities were nice and well-maintained, offering a good mix of activities, like the adult pool, which was a nice escape. The presence of flowers around the hotel made for a great aesthetic. However, some amenities, like the availability of sufficient restrooms and the functioning of the key cards, could have been better.